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Do you need legal advice? Our Newton Abbot office is holding free legal clinics.

When seeking legal advice, it can feel daunting to know where to begin. To help cut through the jargon and give you a head start, our office in Newton Abbot is holding their first free legal clinic next month.

On the 6th and 13th December, between 5pm and 8pm, QualitySolicitors Dunn & Baker, will open their Newton Abbot office to the public, offering free legal advice on Family Law, Private Client Services, Personal Injury and Property. The sessions will include refreshments (and mince pies!) and advice from Solicitors: Anthea Wilson, Natasha Johns, Lucy Oldacre and Penelope Heighton.

What is Family Law?

Family Law is a service that deals with family type legalities and disputes. We can offer advice and help on anything ranging from adoption and arrangements for children, to premarital agreements, divorce and separation.

What are Private Client Services?

Private Client services mainly focus on Wills, Probate and Powers of Attorney, for example, estate administration, wills, inheritance tax planning.

What does Housing and Property entail?

Our Housing and Property services include anything from conveyancing, buying, selling and remortgaging to planning Law, tenancy agreements and title transfers.

What are Personal Injury services?

If you have had an accident in the last 3 years, a claim can be brought in a range of circumstances including accidents at work, road traffic, tripping and slipping, criminal injuries and accidents abroad. We try to arrange rehabilitation treatment to assist injured people recover. We strive to maximise recovery of appropriate compensation on behalf of those who have suffered injury. We make sure that our personal injury clients have access to justice with no risk, being comforted by the fact they will not have to pay anything to run their claim.

So, whether you have a particular situation in mind, or you just need some general advice, pop into our Newton Abbot office on the 6th or 13th December, and speak completely confidentially to our fantastic team.


Injured in a Road Traffic Accident?

Claim Now or Risk Losing the Ability to Instruct a Solicitor!

Important legal update

If you have been unfortunate enough to have suffered injury in a Road Traffic Collision and wish to make a claim for your injuries, current legislation states you can recover your legal costs from the Insurer for the person that negligently caused your injuries, provided your injuries are worth more than £1,000.00.  

BEWARE, this is set to change. Speaking on 25 October 2017, the Secretary of State for Justice and Lord Chancellor, David Lidington MP, confirmed that road traffic injury claims worth up to £5,000 are, apparently, cases where people should not need a lawyer. Mr Lidington also proposes that other types of compensation claims will need to be worth over £2,000 for an injured person to be able to recover legal costs from their opponent.

What do these changes mean for you if you have been injured?

These proposed changes mean that, if you have a legal claim for injuries suffered in an accident at work worth £2,000.01 in compensation, then you will be able to get the benefit of your solicitor’s advice paid for by the losing side if you win.

However, if you are more seriously injured in a road traffic collision and have an injury claim worth over two times that, of say £4,999.99, then you will be denied the ability to recover any of your solicitors’ costs from the driver of the vehicle that negligently injured you. This means that your legal fees will be your responsibility to pay.

Mr Lidington says that an injury caused in a road traffic accident worth less than £5,000 is a small claims case. This means lawyers’ fees will not be recoverable and must be paid privately by the injured person from their compensation. Of course, the insurer for the person who injured you hopes you will not use a lawyer as they can then undercompensate you or simply refuse to pay compensation knowing you will not be able to take legal advice.

It is incredibly unfair to deny anyone injured in a road traffic accident fair access to justice.

At the moment, the general rule is that all injury claims – worth over £1,000, will entitle you to recover your legal costs if you win.

What do others say?

The Association of Personal Injury Lawyers (APIL) has conducted research to investigate the added value which instructing a lawyer brings to the success of a personal injury claim. Its research clearly shows that for road traffic claims involving whiplash, instructing a lawyer ensures that the claimant receives, on average, 200% more than if the injured person had accepted the first offer made to him by an insurance company while unrepresented by a lawyer.

Mr Lidington has said, among other things, that the higher limit for road traffic accident cases is needed because the cost of these claims has led to an increase in motor insurance premiums. A cynic might seriously question whether insurance premiums are indeed going to fall for motorists once these proposed changes are brought into force. It seems highly unlikely that suddenly a windfall in lower insurance premiums will happen. In any event, is that a justifiable reason to deny an injured person access to justice?

 Accident victims are sadly also victims of bad press

For personal injury lawyers, it is disappointing that newspapers choose to focus on the tiny minority of fraudulent claimants rather than the victims of accidents that should or could have been avoided. According to APIL “Even reliance upon the highly questionable Association of British Insurers (ABI) estimate that 7% of whiplash claims are fraudulent or exaggerated, this means that 93 per cent of claims are genuine.”

Contrary to what the media may lead people to assume, the Government’s Compensation Recovery Unit statistics indicate that the number of compensation claims for whiplash injuries is in fact falling.

Our advice

Mr Lidington can bring in these changes at any time.

If you have been injured in a road traffic accident, do not delay in seeking legal advice to bring a claim as soon as possible, or you risk losing your ability to do so once these proposals are put into force.

If you have been injured in an accident and would like information on how our specialist injury lawyers; Gary Whitaker, Penelope Heighton and Rebekah Baty can help, please contact us on 01392 285000 for free legal advice.

An expanding team of specialist injury lawyers in Devon!

QualitySolicitors Dunn & Baker are delighted to welcome a new Associate Solicitor, Penelope Heighton, to its personal injury team.

Penelope has joined us from a national specialist personal injury firm where she worked for 8 years, gaining extensive experience in all aspects of injury claims, including life-changing injuries, work place injuries and disease, road traffic collisions, accidents involving children and accidents abroad/holiday disputes.

Since studying law at Bristol University and the Legal Practice Course at Exeter University, Penelope trained to be a solicitor at a top 100 national law firm based in Exeter.

“I really take pride in the work that I do. It is so important to assist clients sensitively during what can be a traumatic time for them and their families. Coordinating health professionals to rehabilitate injured clients, enabling them to get their lives back on track swiftly, are one of the most rewarding aspects of my job.” Penelope told us.

Penelope will be working from both the Exeter and Newton Abbot offices and looks forward to bringing her specialist knowledge to help injured people closer to home in Devon. Penelope explains that she has discovered an unexpected personal connection to her new firm;

“QualitySolicitors Dunn & Baker’s historic origins go back to Exeter in 1887. Albert Dunn MP took into partnership Charles Baker, who eventually went to London and formed the well-known firm of Kenneth Brown Baker and Baker, where my father worked as a solicitor for many years when I was growing up. I have since persuaded my parents to retire to Exeter so things have come full circle!”

On being asked what persuaded her to join QualitySolicitors Dunn & Baker, Penelope says “I was attracted to joining a local firm where clients have remained loyal over many generations. It is to this firm’s huge credit that it makes a commitment to ensuring clients can meet with their solicitor face to face. Having worked at a practice for many years dealing only with personal injury work, it is exciting to be surrounded by new colleagues, each with specialist knowledge in many different areas of law.”

Senior Partner, Nick Penwell states “We welcome Penelope and I am confident that she will bring a positive contribution to this firm and our clients now and in the years to come.”

If you have been injured and wish to make a claim, you are welcome to contact Penelope on 01392 285000 (Exeter) or 01626 330127 (Newton Abbot) who will happily arrange a meeting with you to discuss your claim, at absolutely no cost to you. For more information about QualitySolicitors Dunn & Baker please visit

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